Purpose of the 监察专员
An 监察专员 provides a safe and comfortable environment for students to discuss complaints, concerns or problems privately. When appropriate, the office will initiate an informal intervention with the goal of facilitating a resolution that is acceptable to all parties involved. The ombudsman acts as an independent, impartial resource. If a matter cannot be resolved through this office, a referral will be made. When appropriate, the office can make recommendations regarding policy review and change.
The Office of the 监察专员 offers an alternative opportunity to resolve complaints,
concerns or problems in a timely and private manner. Users of the office are provided
a place to explore options to make informed decisions. The Office of the 监察专员
does not replace or substitute for formal grievance, investigative or appeal processes
made available by the College. Also, the office does not have any authority to make
decisions or enact policy. Use of the 监察专员 Office is not a substitute for formal
procedures, such as filing a final grade grievance. Any communication with the 监察专员
Office is off-the-record and does not put the College on notice of a problem. 如果学生
wish to place the College on notice, the ombudsman can provide information about how
这样做. Ombudsmen follow no prescribed sequences of steps, and do not participate
in any formal grievance process. The ombudsman does not advocate for either party
and cannot assist a student who is represented by legal counsel.
An ombudsman does not make, change, or set aside policy or previous administrative
decisions, nor does an ombudsman serve to determine the rights of others or to unilaterally
resolve conflicts. Rather, knowledge of the facts of a situation, plus reason, persuasion,
and familiarity with the system are adequate to resolve those problems in which a
mistake was made, where a practice was applied unfairly, or where poor judgment was
exercised in reaching a decision.
The 监察专员 WILL:
- Listen and discuss questions, issues, and concerns
- Be an advocate for fairness
- Help develop and evaluate various options to address concerns
- Answer questions or help find others who can develop and evaluate various options to address concerns
- Explain College policies and procedures
- Facilitate communication between people
- Advise individuals about steps to resolve problems informally
- Advise individuals about formal and administrative options
- Mediate disputes to seek "win-win" resolution of problems
- Make appropriate referrals when informal options don't work
- Point out patterns of problems/complaints to administrators
The 监察专员 WILL NOT:
- Replace or circumvent existing channels
- Direct any College office to change a decision
- Make decisions for the student
- Have a stake in outcomes
- Set aside rules and regulations
- Participate in formal grievance processes
- Make decisions for College faculty/administrators
- Determine "guilt" or "innocence" of those accused of wrong-doing
- Assign sanctions to students
- Receive official "notice" for the College about issues
- Give legal advice
Downtown Campus
名字 | 部门 | 位置 | 电话 |
---|
东校区
名字 | 部门 | 位置 | 电话 |
---|---|---|---|
Keith Malmos | Biological Science EAC | Professor, Biology | (407) 582-2805 |
Kurt Overhiser | 数学EAC | Professor, Mathematics | (407) 582-2481 |
Lake Nona Campus
名字 | 部门 | 位置 | 电话 |
---|---|---|---|
Jackie Starren | Humanities LNC | Professor, Humanities | (407) 582-7001 |
LaVonda Walker | Learning 支持 Office EAC | Interim Dean, Learning 支持 EAC |
Osceola Campus
名字 | 部门 | 位置 | 电话 |
---|---|---|---|
Tanisha Castor | New Student Experience OSC | 教师, New Student Exp | (407) 582-4857 |
奥斯卡Cuan | 演讲OSC | Professor, Speech | (407) 582-4286 |
丹尼斯·罗斯 | Math Office OSC | Professor, Comp Prgrm/Analy | (407) 582-4818 |
Ramon Velez-Cruz | New Student Experience OSC | 教师, New Student Exp | (407) 582-4258 |
Poinciana Campus
名字 | 部门 | 位置 | 电话 |
---|---|---|---|
山姆基于 | Exec Dean's Office PNC | Professor, Mathematics | (407) 582-6137 |
西校区
名字 | 部门 | 位置 | 电话 |
---|---|---|---|
Joan Alexander | Computer Program WEC | Professor, Comp Prgrm/Analy | (407) 582-1542 |
Beverly Bond | Radiography WEC | Professor, Radiography | (407) 582-1834 |
林恩霍华德 | 数学WEC | Professor, Mathematics | (407) 582-5629 |
Graeme Lindbeck | Biological Science WEC | Professor, Biology | (407) 582-1256 |
Winter Park Campus
名字 | 部门 | 位置 | 电话 |
---|---|---|---|
Chris Borglum | 英语劳动党 | Professor, English | (407) 582-6869 |